Dear Valued Customer,  

Thank you for choosing our products! To safeguard your rights and ensure a pleasant shopping experience for all, we have outlined the following exchange policy and process. Please read carefully:  

Product Exchange Policy  

Eligible for Exchange

• Products with damages (e.g., cracks, tears)
• Incorrect product style, color, size, or model delivered
• Missing accessories or items not functioning as intended 

Not Eligible for Exchange

• Minor imperfections (e.g., small stains, loose threads) 
  
• Products that have been used, washed, or are not in their original condition
  
• Personal preferences (e.g., color/style not as expected)
  
• Failure to provide an unboxing video as proof

Important Notice

• Please record a clear and complete unboxing video to document the condition of the package and product
• Applications without this proof will not be accepted

Application Process  

Within 3 days of receiving the product, provide the following information:  
1. Order number
2. Unboxing video and photos of the issue
3. Description of the problem

We will process your request promptly. Thank you for your understanding.  

For assistance, please contact us via Instagram customer service—we’re here to help.