FREQUENTLY ASKED QUESTIONS (FAQs)
Do I need to create a B.Adore account to make purchases?
Yes, you are required to create an account prior to make your first purchase. This facilitates future purchases and enables you to keep track of each order's status and update.
How can I make an order?
Add to cart the product(s) of your choice with the specified color/size/quantity. Products added to the shopping cart are not considered reserved or booked.
Note that the system will automatically cancel your order if payment is not received within 30 minutes. Please complete the checkout and payment process promptly as possible.
Will B.Adore restock the sold out product(s)?
It depends. We will put forth every effort to restock particular items. Please select the "Notify me when available" option on the product page if you would like to be notified when the product becomes available again.
However, please be advised that the Seasonal Limited Edition/ Exclusive Collaboration Collection will not be restocked, as they are only available for a limited time.
How do I make payment?
We accept Visa, Mastercard, Paypal, e-wallets, and Instalment Plans (Atome/ Buy Now Pay Later with Moby)
For more information of ATOME instalment payment, please refer HERE.
Can I apply discount code or rate voucher for my order?
Yes, you may enter your discount code during checkout.
However, products in the Sales Category and Special Picked Collection Category cannot be purchased with any discount, gift vouchers, or birthday rebate deals.
Can I amend my order?
For further assistance, you may contact our Customer Service Team. However, we cannot guarantee that every requested amendment will be approved and processed. Our Warehouse Team strives to expedite the shipment of your order. Consequently, our Customer Service Team may not be able to keep up. We will make every effort to assist you.
To change your delivery address, please fill up this form. CLICK HERE
B.Adore reserves the right to make the final decision in the event of a change or cancellation. We will charge a 6% cancellation fee on the total amount of each order that is cancelled. Note that a 15% service fee surcharge will be applied to all cancellation requests for orders that were paid with ATOME installments.
For selected products shipped directly from our international warehouse to the recipient's address, we do not permit changes to the recipient's address, the colour of the collection, or the actual products. Otherwise, a processing fee of 6% of the product price will be imposed.
Does B.Adore process refund for special case order?
Yes, the Return Department will process and manage all returns of special case orders, and they will only be accepted via email at firstname.lastname@example.org
Refund is available in the form of store credit only. No cash will be reimbursed for unclaimed store credit. Please note that all issued vouchers, discount codes, and promotional codes are non-refundable, non-transferable, and non-exchangeable.
SPECIAL REMARK: Refund will be performed based on amount paid for the order. Customer are required to top up the balance for their new purchase if there are price differences between the returned and new item.
What is the basic packaging for B.Adore product(s)?
All B.Adore bag collection come with a dust bag and packaging box. Premium Gift Box is available for purchase with extra charges.
All B.Adore wallet collection come with a dust bag and a customized small gift box.
Note that all dust bag and customised gift box are subject to availability.
B.Adore reserves the right to replace the item with any other equivalent packaging and wrapping.
I received defective* product(s) for my order. What can I do with it?
You may contact our Customer Service Team as soon as you received the parcel. Please email to email@example.com with your order number and a photograph of the defect. We shall assist you with the following procedure.
*Minor variations in measurement (within 0.8 inches) is not considered as a defect. There might be 1-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken. We will try our best to be accurate as reasonably possible in our product description page.
*Colours may appear slightly different in reality due to studio lighting conditions or variances in computer screens calibration. We do however strive to ensure that screen colours are true to life, as much as possible.
Exchanges will only be done for a product(s) in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined.
We will issue a One-to-One exchange for product(s) that found to be defective due to manufacturing issue. If the replacement piece is no longer in-stock, store credit refund will be issued.
We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.
If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.